This document sets out the Terms and Conditions for the use of the House Designer website, Interactive services and Design services.
House Designer: The trading name of Fabryan Limited (“We”, “Us”, “Our”);
User: Any user of the House Designer website or its interactive services (“You”, “Your”);
Client: Any User that enters into a contract with Us for the provision of design services;
Site: Our website www.housedesigner.net;
User Generated Content: Data created by a User that is uploaded to the Site (“UGC”);
Interactive Services: The services enabled by Our Site for messaging and uploading UGC;
Design Services: The services available through Our Site for the provision of interior and garden designs;
Design Package: An element of the Design Services that has an identified scope of work and purchase price;
Project: The overall purpose of one or more related Design Packages undertaken for an individual Client;
Writing: Reference to “writing” in these Terms & Conditions includes communication by email.
2) Entire Agreement
These Terms and Conditions constitute the entire agreement between You and Us for the use of the Site, the Interactive Services and the Design Services, and supersede any prior agreements.
3) About Us
We are Fabryan Limited (trading as House Designer), registered in England under company number 07435772, and having Our registered office at 73 Maple Road, Surbiton, Surrey, England, KT6 4AG.
You can contact Us by phoning Our customer help line 020 3488 4873 or by writing to Us at Our registered address. As a Client, You will be notified of Our dedicated email contact address.
4) Using Our Site
You may access Our Site for Your non-commercial use on the terms set out within this document. We do not guarantee that the Site will always be available to You and We will not be liable to You if the Site for any reason is unavailable.
We do not warrant the validity and accuracy of information on the Site, the Interactive Services or third party websites linked to the Site.
We shall use Our reasonable endeavours to ensure that the Site and Your UGC are kept secure at all times. However, We do not warrant to You that your UGC will not be used by a third party.
Any information obtained or downloaded by You shall be at Your own risk and We do not warrant that such information will be free of viruses or other malware.
We do not warrant the functionality of any software provided to you through the Site.
5) Using the Interactive Services
You will only have access to the full functionality of the Interactive Services by making an online purchase of one of our Design Services.
The Interactive Services may include using Our interactive chat facility, completing Our online questionnaire, taking part in a virtual consultation with Our designer, receiving Your mood board, curated shopping list, plan and visualisation (the exact activities depending on the design package You have purchased) and receiving Our post design support.
We may add or amend from time to time the features we offer, at Our sole discretion and without prior notice.
6) Uploading User Generated Content
To the extent that the Site allows, You may upload UGC provided that You comply with Our Acceptable Use Standards as laid out below. You undertake that any UGC You submit complies with these standards and You shall be liable for any loss We incur from Your breach of this obligation.
We reserve the right to remove any UGC that if, in Our opinion, it does not meet our Acceptable Use Standards.
You acknowledge that communications made over the internet may not be secure. We cannot warrant the security of any UGC or any other information or data that You send Us by means of the Site. Such communications are made at Your own risk.
7) Acceptable Use Standards
The use of Our Interactive Services by anyone under the age of 18 is subject to the consent of their parent or guardian.
Comply with applicable legislation in England and in the country of posting
UGC must not:
Be used to impersonate or misrepresent Your identity
Be defamatory, obscene, offensive or inflammatory
Promote any illegal activity
Infringe any copyright, trade mark or other intellectual property right
Be in breach of a third party duty in contract or in tort
Involve the transmission of “spam”, “junk mail” or similar
Contain hidden, password restricted or similar pages
We shall, at Our discretion, determine whether there has been a breach of these Acceptable Use Standards.
8) Grant of a Licence to House Designer
Your UGC shall be considered non-confidential and non-proprietary. When You post UGC on the Site, You grant Us and Our assignees a worldwide, non-exclusive, royalty free transferable licence to copy, modify, disclose or otherwise use such UCG and all things incorporated therein for any commercial or non-commercial purpose.
The above licence shall terminate when You write to Us to request Termination of these Terms and Conditions.
9) Conditions of Use and Warranties
You may access the Site and the Interactive Services for Your own personal, non-commercial purposes, subject to the following conditions. You agree not to:
Exploit any House Designer content (text, images or online forms) for any other purpose without Our written consent
Alter or modify any part of the Site or Interactive Services
Penetrate or attempt to penetrate security features of the Site
Use the Site for any commercial purpose (other than allowed under the Terms of Sale) without Our written consent
Use the Site to host or transmit any viruses, trojans, worms or other malware
Attack the Site via a denial-of-service attack
Post or upload any UGC which contains unlawful material
By using the Site, You warrant that You will:
Comply with all applicable legislation and codes of practice
Comply with Our Acceptable Use Standards above
Comply with any guidelines or instructions reasonably issued by Us
Be solely responsible for any breach of Your obligations under these Terms and Conditions whether by action or omission
10) Termination of Access of the Site and Interactive Services
These Terms and Conditions shall apply at all times while You are making use of the Site and Interactive Services.
At Our sole discretion and without notice We may at any time withdraw some or all of the Site access and Interactive Services available to you.
We may modify or delete any UGC You have provided if We believe that the UGC is inconsistent with these Terms and Conditions.
We reserve the right, where monetary damages do not provide a sufficient remedy, to seek injunctive or other equitable relief as may be necessary.
You may terminate Your relationship with Us at any time by requesting, in writing, that We remove You from Our Client list.
11) No Reliance on Information
The content on the Site is provided for general information only and is not intended to be advice on which you should rely. We advise that You obtain professional or specialist advice before taking any action based on the content of this Site.
12) Intellectual Property Rights
The Site and all its content including but not limited to text, code, graphics, photographs and drawings are subject to copyright, trademarks and other Intellectual Property rights owned by Us or licensed to Us. You may not download content for any purpose whatsoever without Our prior written consent or, where applicable, Our licensors. We reserve all rights not expressly granted in the Site and its content.
13) Limitation of Liability
Nothing in these Terms and Conditions limits Our liability for death or personal injury arising from Our negligence, or any other liability that cannot be limited by law.
The use of the Site is entirely at Your own risk, to the extent that may be permitted by law and We exclude all warranties and representations, whether express or implied, which may apply to Our Site or its contents.
14) Purchasing Design Services
In order to secure Our Design Services, You must either:
Purchase one or more of Our Design Packages through the Site, thereby initiating a Project with Us; or
Contact Us through the Site for a free bespoke quotation.
Your contract for the Design Services will be between You and Us, subject to these Terms and Conditions. When We collect money in relation to the Design Services, We do so on Our own behalf.
Your order for the Design Services, when made through the purchase of one or more of Our Design Packages, constitutes Your formal offer to Us. Acceptance of Your offer will take place when We confirm Your order in writing, at which point a contract will come into being.
If for any reason We are unable to accept Your order in whole or in part, We will advise You of this in writing and no contract will come into effect. Any payment You have sent Us will be due for return to You. We may indicate, as applicable, the part or parts We can accept, together with the fee payable on them, and such communication will constitute Our counter-offer to You. Should You accept this counter-offer, a contract will come into being and an adjustment will be made accordingly to the sum due for return to You.
If You contact Us for a bespoke quotation, Our quotation will constitute Our offer to You. Acceptance will take place when You give Us instruction to proceed in writing, at which point a contract will come into being.
Upon the creation of a contract, We shall notify you of a Project number, which You should use in all further communication with Us. We will also confirm with You Our anticipated schedule for performing Your Project and agree with You the proposed start date.
15) Information Provided by You
We may need certain information from You in order to provide the Design Services You have requested, such as room dimension or choice of style. Our Site and Interactive Services should facilitate Your submission to Us of the necessary information, depending on the Design Services You have selected. Where We do not have such information, or it is incomplete, We will contact You to explain what is required.
You are responsible for ensuring the accuracy of any measurements you send Us.
If You do not provide Us with the information We have requested within a reasonable time frame or the information is incomplete or incorrect, We may either terminate the contract or request further payment to cover all reasonable additional costs incurred.
16) Services Provided by Us
We will nominate a designer dedicated to Your Project who will act as a one-to-one contact with You, discussing Your requirements and providing advice.
The precise performance and output of Our Design Services will depend upon the Design Package(s) You have selected but may typically comprise the following: Phone or video consultation with Your designer, mood board, concept, 2D plans and layouts, and curated shopping list. A description of the activities and deliverables associated with each Design Package is provided on Our Site.
You will have the opportunity during the design process to provide feedback to Us in order that the Design Services We provide may fully satisfy Your Project expectations. Although We always hope to identify what You want straightaway, We recognise that more than one iteration of the design process may be required.
Where the Design Package includes any 3D content, such as 3D rendering, visualisation, walkthrough, or similar, this work will be undertaken once only, for the design that has been given Your final approval.
We will provide the deliverables of Your Project via email to the address You provided at the time of ordering.
17) Third Party Links
Where Our Design Services include a curated shopping list with links to third party websites for the purchase of items, although We will always endeavour to select retailers that share Our high standards, We are not responsible for the content, security, performance, practices or policies of their websites and do not guarantee or warrant that they will be inoffensive, fit for purpose or free of viruses or other malware.
Any purchase by You from a third party retailer is made by way of a separate contract between You and the retailer. We are neither a party to such a contract nor an agent of You or the retailer.
Your purchase of Our Design Services is protected by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
You have 14 days from entering into a contract with Us in which you can cancel it. If You do so within this ‘cooling off’ period and the date agreed for starting the Design Services is outside this 14 day period, We will refund all payments You have made for them in full.
If, however, the agreed start date lies within this 14 day period, We will deduct from the refund all costs incurred up to the time of You cancelling.
If the Design Services have been completed, no refund will be made.
19) Price and Payment
If You select one of Our Design Packages, the price will be clearly identified at the time of placing the Design Package in the online shopping basket and further confirmed at the time of checking out. Payment shall be made by secure online card payment.
If You contact us for a free bespoke quotation, We shall clearly identify the price of the Design Services to be performed in Our offer to You. If You accept this offer, We shall send You an invoice for the quoted amount which shall be due for payment by BACS transfer prior to the start of the Design Services. Payment instructions will be included with the invoice.
All prices include Valued Added Tax where applicable.
20) Termination of the Design Services
You may cancel the Design Services without cause at any time during the 14 day ‘cooling off’ period, and we shall return Your payment, subject to any applicable deductions (see Section 18 Cancellation).
We shall carry out and complete the Design Services with the reasonable skill and care to be expected of a designer experienced in providing services of a similar nature. You have a legal right to terminate the contract if We fail to meet this standard. However, We will not be considered at fault simply because You do not like any item or recommendation of Our Design Services.
We may terminate the contract if You break it, and in particular if:
You do not make any payments due within a reasonable timescale; or
You do not provide Us with the information necessary for performing the Design Services.
If We end the contract, We will return any payments You have made, subject to any deductions for costs incurred up to the moment of termination.
All notices of termination shall be in writing.
We may transfer Our rights and obligations under these Terms and Conditions to another party.
22) Third Party Rights
These Terms and Conditions provide for a contract between You and Us. No other party shall have the right to enforce any of its terms.
23) Applicable Law
These Terms and Conditions shall be governed by the laws of England and for all matters arising in connection with their use both We and You shall submit to the exclusive jurisdiction of the courts of England and Wales.
Last updated: 5th July, 2020.